Our promise
We want you to love what you bought from SinoBridge. If you're not satisfied, you may request a return within 30 days of delivery.
Eligibility
- Items must be unused, unassembled, and in their original packaging.
- Final-sale or personalized items are not eligible, unless they arrive damaged or defective.
How to start a return
Email support@sinobridge.shop with your order number and the reason for the return. We'll reply with return instructions within 1–2 business days.
Refunds
Once we receive and inspect your return, we'll issue a refund to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.
Details to be finalized
TBD — the following will be confirmed by the store owner before launch: who covers return shipping, restocking fees (if any), and exceptions for specific product categories.
Damaged or wrong items
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos and we'll make it right — replacement or full refund, your choice.